Legal notice
■ Seller
OLEVIA
■ Representative
Sone Hiroto
■ Business Address
Kawahara 18, Kitahongou-cho
Okazaki-shi, Aichi 444-0944
Japan
■ Email Address
■ Customer Support Hours
Available 24/7
We typically respond within 1–3 business days.
■ Prices
All prices are listed on each product page and include applicable taxes.
■ Additional Fees
•Shipping fees (calculated at checkout)
•Customs duties and import taxes (if applicable)
■ Shipping Fees
Shipping costs vary depending on your location and will be calculated automatically at checkout.
■ Delivery Time
Orders are processed within 1–3 business days after confirmation.
After shipment, delivery typically takes 5–8 business days.
Please note that delivery times are estimates and may vary due to weather, customs, or logistics conditions.
■ Payment Methods
We accept the following payment methods:
•Credit Cards (Visa, Mastercard, American Express, JCB, etc.)
•Apple Pay
•Google Pay
Available payment methods may vary depending on your device and location.
■ Payment Timing
Payment is processed at the time of order.
■ Returns & Exchanges
We do not accept returns or exchanges for customer convenience.
However, we will only accept requests in the following cases:
•The item is defective upon arrival
•The wrong item was delivered
Please contact us within 7 days of receiving the product.
■ Refund Policy
We do not accept returns; however, refunds will be issued only in the following cases:
•The product has a significant defect
•An incorrect item was delivered
If a refund is approved, it will be processed via your original payment method after confirmation of the issue.
■ Return Shipping Costs
For defective or incorrect items, return shipping costs will be covered by us.
We do not accept returns for any other reasons.